Question: While I am watching a stream after a couple of minutes it will disconnect me and inform me that there is another user that accessed the same channel using my credentials. I have changed the password of my account and the message continues to appear: “You have been disconnected because another user opened this channel using your credentials.”
Answer: On our testing lab we noticed that there are some antivirus programs (e.g.: Mcafee, Nod32) that are disconnecting the users from watching the Live stream due to some real-time protection while you are surfing the web (which will be interpreted by our software as a duplicate connection) and the user will be disconnected from watching the stream.